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Refund Policy

No refund would be given to successful orders due to customer change of mind.Please be decisive while placing an order.

For approved refund, The Soaphaus Sdn Bhd may provide a refund in a form of credit voucher or via the original payment method with charges of RM 2.00.Refund by payment method may take up to 10 to 15 working days.

The Soaphaus Sdn Bhd has the rights to reject your refund if there are no reasonable requests.

Exchange Policy 

 - Item must be in its original purchase condition

- Packaging must be unopened, unused, unmarked and not defaced in any manner.

- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Shipping cost associated with the return of the product will not be covered by The Soaphaus Sdn Bhd.

If all the requirements mentioned are met, contact Customer Service with your order number and the item you wish to return. Refunds will be in a form of a online credit voucher to be used on your next online purchase. @+6012-9122603 / [email protected]


Damaged/Faulty Parcels

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team at [email protected] so that we can make things better. Please title the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.

Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number

Please also don't dispose of or throw away any of the items you're writing in about! The Soaphaus has the right to collect the product if necessary. If the item is in stock, we will arrange for a replacement. Otherwise, a refund or a credit voucher will be issued to you.

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